Impala Shuttle is your trusted travel partner connecting Nairobi, Arusha, Moshi, and beyond. We understand that reliable communication is key to stress-free travel. This page provides you with our official Impala Shuttle contact number, along with alternative ways to reach our support team for bookings, schedule inquiries, and travel assistance.
Whether you are traveling for business, safari, or leisure, our customer support is available to help you plan your trip and answer your questions. You can contact us through phone, WhatsApp, email, or by visiting our booking offices in Nairobi, Arusha, and Moshi.
Official Contact Information
+254 700 123 456
+254 700 123 456
+254 700 123 456
Nairobi Pickup Point: Opposite Jeevanjee Gardens, near Kenya Comfort Hotel
Arusha Pickup Point: Near Bella Luna Hotel, Arusha Town
Moshi Pickup Point: Moshi Town Center, near Kilimanjaro View Lodge
Tip: For urgent inquiries such as last-minute bookings or travel changes, calling or using WhatsApp is the fastest way to get assistance.
Customer Support Availability
Impala Shuttle’s dedicated customer service operates every day to ensure you have a smooth travel experience.
Working Hours:
Monday to Sunday: 7:00 AM – 7:00 PM (East Africa Time)
We recommend contacting us during working hours for immediate assistance. Messages sent after hours will be attended to first thing the following morning.
Our multilingual team speaks English and Swahili, and will guide you on travel schedules, visa requirements at the Namanga border, luggage allowances, and payment options.
Booking and Reservation Assistance
Booking a seat with Impala Shuttle is quick and straightforward. You can reserve your seat or private vehicle using these channels:
Phone / WhatsApp – Call or send a message with your travel date, number of passengers, and route.
Email Booking – Send us an email and our team will reply with available seats and payment instructions.
Office Booking – Visit any of our offices in Nairobi, Arusha, or Moshi to buy tickets in person.
Payments can be made via M-Pesa, bank transfer, or cash at the office. For private transfers, we recommend booking at least 24–48 hours in advance to secure availability.
Airport Pick-Up & Drop-Off Coordination
We also offer coordinated pick-up and drop-off at major airports:
If you are arriving or departing from these airports, call our Impala Shuttle contact number in advance with your flight details. Our driver will be waiting with a name placard, ready to transfer you to or from your hotel or shuttle departure point.
This service is especially convenient for travelers connecting between air travel and our shared shuttle services.
Why Choose Impala Shuttle
Impala Shuttle has been connecting travelers across East Africa for over two decades. Choosing us means choosing:
Proven Safety Record
Our professional drivers and well-maintained vehicles ensure safe travel.
Comfortable Rides
Spacious seats and large windows for scenic views.
Reliable Schedules
Daily departures at 8:00 AM and 2:00 PM from Nairobi.
Flexible Options
Shared shuttles or private car transfers available.
Whenever you call our contact numbers, our team is ready to support you with any of these services.
Our Location
We are located in Nairobi , Parkside Hotel, along Monrovia Street behind Jevanjee Gardens
Need assistance with your travel plans?
Call our Impala Shuttle contact number today and enjoy a stress-free, scenic journey across East Africa.