When planning your trip between Nairobi, Arusha, Moshi, or Marangu, having fast, reliable contact with your transport provider is essential. That’s why we’ve created this detailed Impala Shuttle Contacts page — your one-stop destination to get all the official phone numbers, WhatsApp lines, email addresses, and office locations for Impala Shuttle.
For over two decades, Impala Shuttle has been one of the most trusted shuttle companies operating between Kenya and Tanzania, providing daily shared shuttle buses, private transfers, airport pickups, and hotel drop-offs. Whether you are a solo backpacker or a corporate travel group, having our contact details at your fingertips ensures your journey starts smoothly.
Why It’s Important to Have Impala Shuttle Contacts Handy
Traveling across borders can sometimes feel overwhelming, especially if it’s your first time in East Africa. Having quick access to Impala Shuttle contacts gives you peace of mind, because you can:
Confirm your travel schedule or seat reservation.
Request last-minute pickups or drop-offs.
Get real-time updates on road conditions or delays.
Clarify visa requirements at the Namanga border.
Coordinate airport and hotel transfers.
Ask questions about luggage limits and safety protocols.
With our support team just a phone call or WhatsApp message away, you can focus on enjoying your journey while we handle the logistics.
Official Impala Shuttle Contact Details
Here are the main Impala Shuttle contacts you can use for bookings, inquiries, or support:
Nairobi Office
WhatsApp: +254 727377771
Phone: +254 710354845
Email: info@impalashuttle.com
Location: Opposite Jeevanjee Gardens, Inside Parkside Hotel , along Monrovia St.
Arusha Office
Phone: +255 769333105
WhatsApp: +255747733311
Email: [email protected]
Location: Brac Headquaters Offices near roundabout, Simeon Road
Quick Tip: WhatsApp is the fastest way to reach our team if you are already in Kenya or Tanzania. It allows you to share your travel details quickly and get instant confirmation.
Impala Shuttle Office Locations and Pick-Up Points
Impala Shuttle has three main offices across East Africa, ensuring you can access our services wherever you are traveling:
Nairobi City Centre – Our main pick-up point is opposite Jeevanjee Gardens, near the Kenya Comfort Hotel. This central location is ideal if you are staying at hotels like Hilton, Norfolk, Silver Springs, Mayfair, Panafric, or Ole Sereni.
Arusha Town – Our Arusha office is conveniently located near the Bella Luna Hotel and just a few minutes from the iconic Clock Tower.
Moshi Town – The Moshi office is situated in the town center, close to the Moshi Bus Stand and Kilimanjaro View Lodge, making it perfect for those heading to Mount Kilimanjaro or the northern safari circuit.
Passengers are advised to arrive 30 to 45 minutes before departure to allow time for check-in, luggage tagging, and boarding.
Office Hours and Availability
Our team is always ready to assist travelers. Here are the operating hours for our offices:
Monday to Sunday: 7:00 AM – 7:00 PM (East Africa Time)
We understand that travel doesn’t stop on weekends or holidays, which is why our staff remain available every day to handle bookings, answer questions, and provide travel assistance.
Emails and WhatsApp messages received outside these hours will be answered promptly when the offices open the next day.
Airport Transfers and Hotel Pickups via Impala Shuttle Contacts
You can use our Impala Shuttle contacts to arrange stress-free airport transfers and hotel pickups across Kenya and Tanzania. Our services cover:
Airports
Wilson Airport (Nairobi)
Kilimanjaro International Airport (near Arusha/Moshi)
Arusha Airport (Arusha Town)
Hotels
We pick up and drop off guests at many top hotels in Nairobi, including Hilton Hotel,Parkside Hotel, Norfolk Hotel, Silver Springs Hotel, Intercontinental Hotel, Mayfair Hotel, Panafric Hotel, Ole Sereni Hotel, and Hotel Boulevard.
To schedule a pickup, simply call, WhatsApp, or email us with your flight or hotel details, and our driver will meet you on time with a name sign.
How to Contact Impala Shuttle for Bookings
Booking a seat on our shared shuttle or reserving a private transfer is quick and easy. Use any of the following methods:
Phone Call
Call our Nairobi, Arusha, or Moshi office directly and speak to one of our booking agents. They will guide you through the available departure times, fares, and payment methods.
WhatsApp Message
Send us a message with your preferred travel date, route, and number of passengers. We will reply with current availability, fare details, and pickup options.
Email
If you are planning your trip weeks in advance, email is the best choice. Our team will send you full travel schedules, route information, and payment instructions.
Walk-In Office Booking
Visit our offices in Nairobi, Arusha, or Moshi to buy your ticket in person. This is a convenient option if you are already staying near the city center or major hotels.
Why Travelers Trust Impala Shuttle
Impala Shuttle has been serving travelers between Kenya and Tanzania since 2001, completing close to one million safe, successful transfers. Here are some reasons travelers trust us:
Reliable Communication — Multiple contact channels including phone, WhatsApp, and email
Fast Response Times — Prompt replies during office hours
Friendly Multilingual Staff — Our team speaks English and Swahili fluently
Multiple Locations — Three convenient offices across Nairobi, Arusha, and Moshi
Flexible Services — Shared shuttles, private cars, private vans, airport transfers, and hotel pickups
Our mission is to make your cross-border travel experience as smooth and comfortable as possible.
Get in Touch With Impala Shuttle Today
Planning a safari in Tanzania or a business trip to Nairobi? Need to book a shuttle from Nairobi to Arusha or Moshi? Contact our team today and let us take care of your transport logistics.
Use the Impala Shuttle contacts on this page to reserve your seat, request a private transfer, or ask any questions about your upcoming journey. Whether by phone, WhatsApp, or email, our friendly team is ready to help you travel safely, comfortably, and on time.