Privacy Policy
Effective Date: 3rd Tue Jun 2025
Welcome to Ngurdoto Shuttle Services (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ngurdoto-shuttle.com and use our shuttle and transfer services.
Please read this Privacy Policy carefully. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information when you use our site or services:
1.1 Personal Information
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Full name
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Email address
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Phone number
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Pickup and drop-off locations
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Travel dates and times
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Number of passengers
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Payment details (processed securely via third-party payment providers)
1.2 Non-Personal Information
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Browser type and version
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IP address and location data
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Device information (mobile, desktop)
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Pages visited and time spent on the site
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Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process bookings and reservations
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To send booking confirmations and travel updates
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To respond to your inquiries and customer support requests
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To improve our website, services, and user experience
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To personalize your experience and show relevant offers
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To comply with legal and regulatory requirements
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To protect against fraud and unauthorized transactions
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:
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Service Providers: With trusted third-party partners who help us operate our services (e.g. payment processors, IT support, shuttle operators).
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Legal Compliance: When required to do so by law, regulation, or legal process.
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Business Transfers: In the event of a merger, sale, or acquisition of our business, your data may be transferred as part of the transaction.
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Safety and Security: When necessary to protect our rights, safety, or property, or that of our users or others.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect usage data. You can choose to disable cookies in your browser settings, but this may affect the functionality of our site.
5.1 Types of Cookies
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Essential Cookies: Required for the website to function properly
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Performance Cookies: Help us analyze website performance and usage
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Functional Cookies: Remember your preferences and settings
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Advertising Cookies: Show relevant ads and promotions
6. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet is completely secure.
7. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
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Right to access the personal data we hold about you
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Right to request correction of inaccurate information
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Right to request deletion of your data
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Right to object to or restrict data processing
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Right to data portability
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Right to withdraw consent at any time (if applicable)
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.
10. International Data Transfers
If you are accessing our website from outside Kenya or Tanzania, please note that your information may be transferred to and stored in countries with data protection laws that differ from those in your country. By using our services, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will revise the “Effective Date” at the top of this page. Please review this page periodically for the latest updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Ngurdoto Shuttle Services
Email: [email protected]
Phone: +254 710354845 / +254727377771
Website: https://ngurdoto-shuttle.com